If your complaint relates to misconduct by a member of the Chartered Institute of Legal Executives you have the right to refer your complaint to CILEx Regulation. If your complaint relates to misconduct by a member of the Solicitors Regulation Authority you have the right to refer your complaint to SRA. Complaints of this type must be made within 12 months of the event that gave rise to the complaint or within 12 months of the complainant having knowledge of the events, whichever is the greater. You can contact CILEx Regulation at Kempston Manor, Kempston, Bedford. MK42 7AB. Telephone: 01234 845770 Email: email@example.com www.cilexregulation.org.uk. You can contact SRA at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.
There are Alternative Dispute Resolution (ADR) bodies (such as ADR Group, Address: 160 Fleet Street, London EC4A 2DQ; Tel: 02036005050; Email: firstname.lastname@example.org; Website: http://www.consumer-dispute.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. Please note that currently we do not engage in ADR as we believe the complaint investigation services offered by CILEx Regulation and the Legal Ombudsman are more appropriate.
First Time Buyers can now receive a 10% reduction on their main legal fee (cannot to be used when referred by an agent/adviser)